Last updated: 2025-02-01
This policy describes what NestScore collects, why we collect it, and what you can ask us to do with it. We collect as little as we can while still producing a useful photo assessment, and we do not sell your personal information to anyone.
We store your email address, which you verify with a six-digit code, the plan you have chosen, your subscription status and how many assessments you have used this month. Your photo, your project name and the property address you type stay in your browser: assessments run on your own device and the photo is never uploaded to us. We also keep your language preference and the currency you picked, in your browser.
For security and reliability we record basic usage information such as the date and time of a request, the type of device and browser, and an approximate location derived from your connection. We use this to keep the service working and to detect abuse, not to build an advertising profile of you.
Your photo is analysed to identify the type of damage, a severity rating, and the materials, tools, labour and timeline a repair would involve. Photos are processed to produce your report and to keep the report available in your account history, and they are attached to your account rather than published anywhere.
A photo taken in your home can reveal more than the damage itself, such as a layout, a document or a person. Please frame the photo on the problem and remove anything you would not want stored. You can delete a photo and its report from your account at any time, which also removes it from your history.
We use a small number of cookies and similar storage to keep you signed in, to remember your language choice, and to protect requests against abuse. These are needed for the service to work, so they cannot be switched off without breaking your session.
You can clear cookies from your browser at any time; you will simply need to sign in and choose your language again. We do not use cookies to follow you across other websites.
PayPal processes subscription payments, so it receives the information needed to charge you and manage your subscription. An email provider sends your verification codes and service notices. OpenStreetMap provides the map tiles and the nearby-trade information shown in a report; only the area you are looking at is sent, not your identity.
Our hosting and database providers store the service and your account data on our behalf. Each of these providers has its own privacy policy, and we choose providers that commit to protecting the data they handle. We do not sell personal information, and we do not share it for advertising.
Account information is kept while your account is open. Photos and reports stay in your history until you delete them or close your account, after which they are removed from active systems within thirty days. Deleting a single photo removes it and its report immediately from your account.
Some records, such as payment and tax records, must be kept longer because the law requires it. Backups are rotated on a fixed schedule, so a deleted item may survive briefly in a backup before it ages out.
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or ask for a copy in a portable format. You can also withdraw your consent to processing, though we may then be unable to provide assessments for you.
Write to donnyfyai@nestscore.dev from the email address on your account and we will respond within thirty days. If you are not satisfied with our answer, you may contact the privacy authority in your province or country.
Traffic to NestScore is encrypted in transit, photos and reports are held under account-scoped access rules, and only a small number of people who need it can reach production data. No system is perfectly secure, so please use a unique password on your email account and tell us at once if you notice anything unusual.
NestScore is intended for adults managing a property or a client's file, and it is not directed to children. If we learn that a child has created an account, we will close it and delete the associated data.
If we change this policy in a meaningful way, we will email account holders and update the date at the top of this page. Questions about privacy can be sent to donnyfyai@nestscore.dev at any time.